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Last updated: December 10, 2021
At General's Quarters Paintball, we make every effort to process all orders as quickly as possible, with most in-stock items shipping within 48 hours. We currently only ship within Canada, where a 20$ CAD flat rate charge is applied, or is free on orders exceeding 199.99$ CAD. We ship using Canada Post. For questions, concerns, or returns, please Contact Us.
If you have any questions, concerns, or are simply unsure of a product and would like more information and guidance, please contact us. We strive to offer an excellent customer service and experience, and will help to the best of our ability.
For Returns, please contact us. All returns are subject to approval, following the procedure set forth for the repair and/or replacement of defective product. Any product subject to return must be in re-saleable condition, in its original carton, including all packaging materials and accessories. Any equipment that does not meet the specifications is subject to rejection. We'll pay the return shipping cost if it is a result of our error or manufacturer defect. All shipping discrepancies must be reported within 2 business days of receiving.
General's Quarters Paintball (“us”, “we”, or “our”) operates the General's Quarters Paintball website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
We are currently not attempting to store payment method information from customers (ie: credit card numbers)